Once received we aim to process a return within 5 working days.To make sure your return can be processed efficiently we will require our returns form to be included with all returned items this will be provided once we have been contacted regarding your return. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit.
#Zen on ps5 pro
If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, Lime Pro Gaming cannot be held responsible for any loss sustained. Please return items via a signed for or tracked delivery service.
#Zen on ps5 full
If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). If for any reason you wish to return something though, we are happy to help. When shopping with Lime Pro Gaming we want to make this the best experience possible. Lime shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. In the event that no card has been left please, contact your local depot for further information. Instructions on what to do next will be provided on the calling cards if this is the case. In the unfortunate event that your item has not arrived by the expected delivery date we advise that you first contact your local postal or courier depot to ensure the goods are not awaiting collection, please also ensure that no calling cards or notes have been left stating that a delivery had been attempted. Order has missed the dispatch time of 3pm (Monday-Friday)Ī delay with the carrier (for example severe weather conditions) If such mistakes do occur we will look to resolve the issue as quickly as possible.Ī delay in your item being dispatched could be for a number of reasons including: Please note that we do not compensate in any way for time spent waiting in for deliveries even if they do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered on time as requested e.g. Upon signing for the delivery you are accepting the order is correct and in good condition, however, we do understand that you might not be able to open your package straight away as such we allow up to 24 Hours for you to advise us of missing / incorrect items. On the rare occasion that we cannot supply you with an item we will attempt to get in touch with you both via Phone and Email letting you know whats happened, and will supply you with the item as soon as stock becomes available. Once the package has left our Warehouse we no longer have control of the package, however we can contact the Courier on your behalf should intervention be required. Please note that delivery may be delayed by extreme weather and events, such as snow or motorway closures, or at the discretion of our Couriers. We do not directly control the Couriers and cannot organise a specific delivery time for individual orders, however you will receive a tracking email once your order has been collected by the courier. Couriers deliver Monday to Friday approximately between 7am and 6pm, except for bank holidays. Please note that we use third party delivery services as our couriers. We aim to dispatch all packages as quickly as possible, with most being dispatched within 24 hours, though at peak times this may take slightly longer. We offer a Working Day Service meaning our parcels will be dispatched and delivered from Monday - Friday, excluding Bank Holidays.
We send all our packages from our Warehouse based in the UK, and send all of our parcels with specially picked couriers to ensure your parcels get to you on time and in one piece.
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